How to Exchange or Return

For exchanges or returns, please submit your request through our Returns Portal.

In-store PurchasesItems purchased in-store may be exchanged at any of our stores, subject to stock availability. You may visit us in-store or contact our team via WhatsApp to check availability beforehand. All items are available on a first-come, first-served basis.

What to Bring for In-Store Exchanges or Returns

• Original purchase receipt or order number
• Item(s) must be unused, unworn, scent-free and have all original tags attached.

ReturnsReturns are issued as Store Credit, while exchanges are available for a different size of the same item, subject to availability.

To get started, submit your return request through our Returns Portal.

Enter your order number and the email address used at checkout, select the item(s) you wish to return and follow the steps provided.

The Returns Portal will guide you through the available options, return methods and next steps. You’ll also receive an email with your return details and a link to track the status of your request.