Policy

General ReturnsExchange or Return requests must be submitted within thirty (30) days of the purchase date through our Returns Portal.

Eligible items may be returned for Store Credit or exchanged for a different size, subject to availability.

All returned items must be unused, unworn, free of foreign scents and have their original tags attached.

Once received, returns may take up to seven (7) business days to process. You will receive an email notification once your request has been completed.

Product-Specific Return ConditionsLeather Goods: Return requests must be submitted within seven (7) days of receiving your order.

Handmade Candles: Return requests must be submitted within seven (7) days of delivery. Used or lit candles are not eligible for return or refund. Any damage upon arrival should be reported immediately to our Customer Representative Team via email or Live Chat.

Each order is eligible for one (1) return or exchange only. Items that have already been exchanged, whether online or in-store, are not eligible for a subsequent exchange.

All returns are subject to approval by our Operations Team. Items that do not meet our return conditions may be sent back to the customer, with applicable shipping charges borne by the customer.

Exchanges & Store CreditFor a different size: Select "Return for Exchange" in the Returns Portal, subject to stock availability.

For a different style or colour: Select "Return for Store Credit" and use the issued Store Credit to place a new order.

Final Sale ItemsAll sale items are final and are not eligible for returns or exchanges.

Incorrect OrdersIf you receive an incorrect item due to an order fulfilment error, we will arrange for a replacement or refund. Please contact our Customer Representative Team via email or Live Chat for assistance.

Faulty or Damaged ItemsIf you receive a faulty or defective item, submit a request through our Returns Portal with supporting photos and a description of the issue.

Please inspect your items upon receipt and before washing, wearing or altering them. Items that have been washed, worn or altered may not be eligible for return or exchange.

Third-Party PurchasesWe only accept returns and exchanges for items purchased directly from Whimsigirl through our official website or retail stores.

Items purchased through third-party retailers, resellers or other platforms are not eligible for returns or exchanges through Whimsigirl, including items reported as damaged or faulty.

Pricing & Technical ErrorsWe reserve the right to cancel orders affected by pricing errors, system malfunctions or other technical issues.Affected customers will be notified, and a full refund will be issued, subject to payment provider processing timelines.