Policy

Returns are free and easy. Return request must be submitted within **thirty (30) days** from the purchase date via our [Returns Portal](https://360.postco.co/whimsigirl). You may choose an exchange or a refund (store credit or original payment method).

For **Leather Goods**, return requests must be submitted within **seven (7) days** of receiving the order.

Due to the nature of our handmade candles, used or lit items are not eligible for returns or refunds. Return requests must be made within **seven (7)** days of delivery, and damaged items should be reported immediately to [hello@whimsigirl.com](mailto:hello@whimsigirl.com)

Items must be unused, free of foreign scents, with original tags attached, and in saleable condition. All returns must include the Order Invoice.Processing takes up to **seven (7) business days** from the date the return is received. You will be notified by email once completed.

**Free Return Limits**

* **West Malaysia:** One free return per order number* **East Malaysia:** One free return per order number* **Singapore:** One shipping reimbursement (up to RM25) in store credit per order number

Please note that an order can only be returned **once**, and if it has been exchanged online or in-store, it will no longer be eligible for another exchange.

Return approval is at the discretion of the operations team. Non-compliant returns will be shipped back to the customer with applicable shipping charges.

**Exchanges**

* For size changes: Select “Return for Exchange” in the Returns Portal.* For a different design or colour: Select “Return for Store Credit” and place a new order.

**Final Sale Items**Sale items are not eligible for return or exchange. No exceptions.

**Order Errors**If an order is processed incorrectly, it will be replaced or refunded. One free return is provided for Malaysia, and one shipping reimbursement for Singapore. Contact customer service for assistance.

**Defective Products**Inspect products upon receipt, before washing or wearing. Washed, worn, or altered items may not be eligible for return or exchange.

**Third-Party Purchases**Products purchased from other retailers or marketplaces cannot be returned to Whimsigirl.

**Pricing Errors**Orders affected by pricing errors, system malfunctions, or technical issues may be cancelled. Customers will be informed, and a full refund will be issued within **fourteen (14) working days** (subject to payment provider timelines).